Service Desk (Junior/Senior)

• Receive requests from world-wide customers via email, website, phone call.
• Support to resolve customer’s problems encountered when using the company’s system.
• Most of customers come from US, Korea, Japan, Singapore, India, China, Turkey, etc.

Working time:

• Work 5 days/week; including weekends, holidays, Tet holiday.
• Work in 3 shifts in rotation following company’s arrangement
• Shift 1: 6 AM – 2 PM
• Shift 2: 2 PM – 10 PM
• Shift 3: 10 PM – 6 AM

• Ability to analyze, logical thinking.
• Good English; ability to write, read well.
• Can use office software (Word, Excel, Outlook).
• Strong analytical and critical thinking.

Priority:

• Experiences in Shipping & Logistic /Accounting/ERP
• Have a good spirit of learning, attitude and responsibility.
• Ability to work long-term.
• Knowledge of IT/ SQL and Database is an advantage

• Well trained and dedicated to being able to catch the pace smoothly
• Attracted salary based on the ability of the candidate and the general salary framework set by the company.
• Salary review based on performance every 6 months if your basic salary is less than 30,000,000 VND. If your basic salary is from 30,000,000 VND, it will be reviewed every year
• 13th-month salary and bonus for holidays
• Team building once a month
• Company trip: 1 time/year
• PVI Healthcare Insurance
• Full social benefits in accordance with the company and the law of Vietnam
• Professional environment and clear procedures.
• Great opportunity to improve English
• Opportunity to learn Logistics and professional management system of project development process