Global Service Desk
Create a Global Support Hub with
Global Service Desk
We play the roles as the support frontiers and the representatives of the IT support. The Global Service Desk is the center where customers (e.g. employees or other stakeholders) can approach for help from their IT service providers. Regardless of whatever the assistance is being provided, the goal of our Global Service Desk is to deliver high-quality service to customers in the timely manner.
What we can do
Customer’s Requirements Managed By Help Desk Software.
Enable to provide quick and easy answers to help seekers. Makes it simple to organize, prioritize.
Deliver On SLAs
Nail your Service Level Agreements, every time. Get the important things done first with prioritized queues.
Offer Self-Service
Help customers help themselves, scale support with a limited staff. Save time and reduce tickets with an integrated knowledge base.
Automate Those Repetitive Tasks
We always try to set up automations for the routine tasks so that we can focus on solving the important stuff and help lighten the workload.
Customer’s Requirements Tracked And Reported On Metrics
We definitely keep an eye on key operational metrics like most IT organizations. But we’ve stopped obsessing over random KPIs, and we’re way more focused now on measuring what matters most. To summarize, we put the customer experience first, and spend our time drilling into the trends and numbers that can help us make the biggest improvements.
Up-To-Date Staff Training
CLV helpdesk’s tool is always available with the up to date workaround, training materials, guideline document, FAQ from users… We had a clear plan to make sure all of helpdesk team members could have the easiest way to reach them in the fastest way when they need to.