Service Desk (Japanese speaking)

• Receive and manage requests from global customers via email, website, and phone calls.
• Troubleshoot and resolve customers’ problems encountered when using the company’s system on time.
• Communicate effectively with customers across multiple regions.
• Record all interactions and resolutions accurately to maintain up-to-date support documentation.

• Good command of Japanese (both written and verbal)
• Able to communicate in English
• Familiar with MS Office (Word, Excel, Outlook)
• Logical thinking and problem-solving skills
• Long-term commitment

Nice to have:

• • • Can work in rotational shifts is a big advantage
    • Experience in IT Service Desk or knowledge of IT/ SQL SQL is a plus
    • Have a good spirit of learning, attitude, and responsibility.

• Well trained and dedicated to being able to catch the pace smoothly
• Attracted salary based on the ability of the candidate and the general salary framework set by the company.
• Salary review based on performance every 6 months if your basic salary is less than 30,000,000 VND. If your basic salary is from 30,000,000 VND, it will be reviewed every year
• 13th-month salary and bonus for holidays
• Team building once a month
• Company trip: 1 time/year
• PVI Healthcare Insurance
• Full social benefits in accordance with the company and the law of Vietnam
• Professional environment and clear procedures.
• Great opportunity to improve English
• Opportunity to learn Logistics and professional management system of project development process