Project Assistant (Data/Report)

Project Monitoring & Coordination

• • Manage customer support tickets from receipt to closure.

  • Coordinate activities among developers, QA, and operations teams to ensure timely issue resolution.

  • Track ticket progress and monitor project schedules.

  • Prepare customer-facing status updates, summaries, and completion reports.

  • Handle customer communications as the Single Point of Contact (SPOC).

  • Monitor SLA compliance and overall issue management performance.

  • Coordinate with stakeholders to define work processes, discuss risks/issues, and track follow-up actions.

Project Reporting

• • Monitor overall project progress, milestones, risks, and issues, and provide regular status updates to management and stakeholders.
  • Prepare management reports, presentations, dashboards, meeting materials, and executive summaries.
  • Maintain weekly/monthly operation reports for customers; prepare monthly management reports with insights on team performance and collaboration with business view.

 Stakeholder Communication

• • Work closely with managers and leadership to support strategic planning and operational execution.

  • Managing schedules, meetings, reports, presentations, and internal/external communications

  • Taking meeting minutes and tracking tasks, issues, risks, and action items.

 Team Operational Support

• • Support program operational activities including scheduling, resource coordination, travel arrangements, and event logistics when necessary.

  • Assist leadership in managing upcoming schedules, commitments, and organizational priorities.

  • Support Managers in resource forecasting, contract planning, and hiring demand tracking.

• At least 2 years of experience in Project Assistant, Assistant to Manager, Business Support or related positions.

• Excellent written and verbal communication skills and be able to convey important information clearly and effectively (both in English & Vietnamese).

• Be able to synthesize information for various reporting purposes.

• Excellent attention to detail and accuracy in data entry and record-keeping.

• Responsible, goal-oriented and organized.

• Strong attention to details and able to multitask.

• Strong problem-solving, decision-making, conflict resolution and strategic-thinking skills.

• Strong relationship management skills, be able to work collaboratively with other teams, departments and external parties.

• Excellent customer engagement skills.

• Proficient in using office applications (Excel, PowerPoint, Outlook, G Suites, etc.).

• Candidates with a general understanding of the IT industry is a plus.

• Well trained and dedicated to being able to catch the pace smoothly.
• Attracted salary based on the ability of the candidate and the general salary framework set by the company.
• Salary review based on performance every 6 months if your basic salary is less than 30,000,000 VND. If your basic salary is from 30,000,000 VND, it will be reviewed every year
• 13th month salary and bonus for holidays.
• Team building once a month.
• Company trip once a year.
• PVI healthcare insurance.
• Full social benefits in accordance with the company and the law of Vietnam.
• Professional environment and clear procedures.
• Great opportunity to improve English.
• Opportunity to learn Logistics and professional management system of project development process.