Infra Helpdesk (Senior)

1. Technical Support

• • Act as the first point of contact for users seeking IT assistance via ticketing system, email, chat, or in person.
  • Troubleshoot and resolve issues related to hardware, software, MacBooks, Windows devices, and internal applications.
  • Provide basic support for network connectivity (LAN, Wi-Fi, VPN), printers, and collaboration platforms.
  • Assist with account setup, password resets, system access, and user-related issues.
  • Support office systems including conferencing tools, access control systems, CCTV, and mobile devices.
  • Collaborate with internal IT teams to escalate and resolve complex technical problems.
  • Deliver prompt, professional, and user-friendly support across all channels.
  • Provide documentation and knowledge-sharing when needed.

2. Device & Asset Management

• • Manage the setup, configuration, deployment, and maintenance of company IT equipment (MacBooks, Windows laptops, desktops, peripherals).
  • Track and maintain accurate IT asset inventory and device assignment records.
  • Coordinate with vendors for hardware repairs, warranty claims, and service support.
    Handle software installations, license management, and updates to ensure compliance and operational efficiency.

3. Network & Infrastructure Support

• • Assist in configuring and maintaining office network devices such as routers, switches, and wireless access points.
  • Troubleshoot basic network and connectivity issues, both wired and wireless.
  • Ensure network reliability and assist in planning future infrastructure improvements.
  • Provide support in small-scale IT infrastructure upgrades or rollout projects under guidance.

4. User Onboarding & Offboarding

• • Prepare and deliver IT equipment for new hires and provide onboarding support.
  • Conduct IT orientation for newcomers, covering systems usage, security policies, and best practices.
  • Support offboarding processes by collecting devices, backing up data, and deactivating accounts.

5. Other Responsibilities

• • Participate in IT process improvements and propose solutions to enhance IT efficiency.
  • Perform other tasks as assigned

• Bachelor’s degree in IT, Computer Science, or a related field.
• 4+ years of experience in IT Helpdesk, Infrastructure Support, or similar roles.
• Solid understanding of Windows/Mac OS, common office applications, and endpoint management.
• Basic networking knowledge (LAN/WAN, Wi-Fi, VPN, DNS, DHCP); CCNA certification or equivalent is required.
• Experience in setting up and troubleshooting network devices (routers, switches, access points).
• Familiarity with IT asset management and ticketing systems.
• Experience with cloud platforms (AWS, Azure, or GCP) is a plus.
• Strong communication skills with the ability to explain technical concepts in simple terms.
• Good English communication skills, both written and verbal.

• Well trained and dedicated to being able to catch the pace smoothly.
• Attracted salary based on the ability of the candidate and the general salary framework set by the company.
• Salary review annually based on the work performance.
• 13th-month salary and bonus for holidays.
• Team building once a month.
• Company trip once a year.
• PVI healthcare insurance.
• Full social benefits in accordance with the company and the law of Vietnam.
• Professional environment and clear procedures.
• Great opportunity to improve English.
• Opportunity to learn Logistics and professional management system of project development process.