Business Analyst (Service Now)
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Business Analyst (Service Now)
Referrence Person's Information
Work location
Ho Chi Minh
Level
Senior
Expiration date
31 Jan,2025
RESPONSIBILITY
- Responsible for collecting functional requirements from business users, analyzing, and translating them into technical functionalities for the development team to do developments.
- Ensure enhancement are creating a business value
- Conduct necessary testing for developed system functionalities as per the functional requirements and ensure everything is in order before releasing them to end users for user acceptance testing
- Support user acceptance testing
- Liaise with the stakeholders to identify their enhancement requirements
- Manage stakeholders / risks and control timeline for each project
- Modeling business processes and identifying opportunities for process improvements
- Support day-to-day operations (end user inquiries, system maintenance, etc)
- Design proper inquiry/issue process including Service Desk
- Organize major platform upgrades or any necessary platform change activities
REQUIREMENTS
- At least 3 to 4 years working experience in delivering IT projects
- More than 1 year of Development experience
- More than 2 years’ experience as business analyst
- Degree in IT; Business or equivalent
- Analytical skill with IT background
- Good English communication is a must
- Able to work independently with minimal supervision, and able to work well in teams.
- Possess initiative, be self-motivated, and a willingness to learn.
- Ability to communicate with all stakeholders from various levels and backgrounds
BENEFITS
- Well trained and dedicated to being able to catch the pace
- Attracted salary based on the ability of the candidate and the general salary framework set by the
- Salary review every 6 months based on the work
- 13th-month salary and bonus for
- Team building once a
- Company trip once a
- PVI healthcare
- Full social benefits in accordance with the company and the law of
- Great opportunity to improve
- Opportunity to learn Logistics and professional management system of project development
(Please be noted that only selected candidates will be contacted via phone)
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