- Receive requests from world-wide customers via email, website, phone call.
- Support to resolve customer’s problems encountered when using the company's system.
- Most of customers come from US, Korea, Japan, Singapore, India, China, Turkey, etc.
- Work 5 days/week; including weekends, holidays, Tet holiday.
- Work in 3 shifts in rotation following company’s arrangement
- Shift 1: 6 AM – 2 PM
- Shift 2: 2 PM – 10 PM
- Shift 3: 10 PM – 6 AM
YOUR SKILLS AND EXPERIENCE
- Ability to analyze, logical thinking.
- Good English; ability to write, read well.
- Can use office software (Word, Excel, Outlook).
- Search engines, web analytics and business research tools acumen.
- Adequate knowledge of data collection methods (polls, focus groups, surveys, etc).
- Working knowledge of data warehousing, modelling and mining.
- Strong analytical and critical thinking.
- BS degree in Statistics, Marketing or related field.
WHY YOU'LL LOVE WORKING HERE
- Well trained and dedicated to being able to catch the pace smoothly
- Attracted salary based on the ability of the candidate and the general salary framework set by the company.
- Salary review: every 6 months; the increasing will depend on the work performance
- 13th-month salary and bonus for holidays
- Team building once a month
- Company trip: 1 year/time
- PVI Healthcare Insurance
- Full social benefits in accordance with the company and the law of Vietnam
- Professional environment and clear procedures.
- Great opportunity to improve English
- Opportunity to learn Logistics and professional management system of project development
- Application (for this vacancy) sent to firstname.lastname@example.org with subject as "Apply for Name of position - Full Name"